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The Mirra Series 2

bulletImprove customer service
bulletResolve disputes
bulletImprove call handling
bulletMaintain audit trails
bulletReduce exposure to liability

COST-EFFECTIVE DIGITAL RECORDING

Mirra provides all the features and benefits of a sophisticated and expensive recording system at a highly competitive price.

Mirra is optimized for organizations wishing to record only a few channels whether it’s radio, telephones, fax or any other audio input. Its optical media provides instant real-time access to all recordings.

By using the latest speech compression techniques, it also has outstanding recording speech quality that provides unrivalled clarity when recovering a call for replay.

Simple connection to your stand-alone PC or network provides flexible access by users or system managers.

OPTICAL MEDIA OFFERS FAST ACCESS YET SECURE STORAGE

The use of rewritable low-cost optical media to store messages provides you with fast access to any recording. Single or dual deck options with up to 4800 channel hours of recording are available.

In a typical application, recording 8 lines for a 10 hour day, this represents over two months of continuous recording for 10 hours a day before the media has to be replaced, thus saving time and money on archive management.

Flexible recording options allow the system to be configured for parallel recording to provide identical copies, autocycle mode for continuous unattended recording and sequential mode for back-up and long term on-line access.

SIMPLE AND SECURE

With the exception of optical disk change, all control of Mirra takes place within the PC environment.

With the minimum of training, users and systems managers can access recordings quickly and easily. Users can have their access levels restricted whether for security reasons or for operational needs.

REPLAY

To replay a call, an authorized user can simply enter the channel name, date or time and the call will be delivered virtually instantaneously to the desktop either over the LAN, RS232 link or via the telephone network if necessary. In addition, other search parameters such as CLI, dialed out number or call duration can be used to narrow down the search.

RESILIENCE AND RELIABILITY

Mirra uses a real-time operating system that allows it to provide the sophisticated features needed in the market today with a unique but simple architecture.

This same approach also allows for a simple power up/down routine that avoids special shutdown procedures. In fact, once power is applied, the system is on-line and running within 15 seconds!

In mission critical applications requiring a high level of redundancy, two systems can be configured in a full master/slave mode to provide 100% redundancy.

Comprehensive system and fault alarms are available from the system to monitor performance and to notify users of fault conditions.

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In addition to analog connections, Mirra can connect directly to proprietary digital lines from many of the most popular PBXs.

These include:
    Lucent Definity
    Nortel Meridian and Norstar
    Ericsson MD11O, ACP1OOO,
    BP250

Mirra allows the user to mix any two different protocols as required.

 

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Last Updated: 01/25/2007
Please send comments or suggestions to richard@simko-usa.com